Gemloom is owned by Veritique Digital Technology Private Limited, which goes by the terms "we," "our," and "us." It's very important to us to keep our users' ("you" and "your") privacy safe. We promise to keep the information you give us secure. This policy describes how your personal data is gathered, used, disclosed, and protected. You accept the terms stated in this Privacy Policy by using our website.
Collected user information
In order to deliver and enhance our services, we gather a variety of information, such as your name, email address, shipping address, and payment information from your transaction. In order to improve user experience, we also collect information about your browsing habits, including the pages you visit, how long you spend on our site, and the items you click. We also gather data from surveys, feedback forms, and customer service encounters. We can better handle orders, customise our products, and make recommendations based on the information we have. Some of this data may be automatically collected by us via the use of cookies and related technologies.
In addition, we might collect technical data such as your IP address, browser type, and operating system in order to diagnose problems and guarantee that our website functions properly. In order to enhance user experience and website functionality, we also gather device identifiers and other diagnostic data. We also gather voluntary information from you, like reviews and social media interactions, to better understand and serve your requirements. We guarantee the utmost security and confidentiality in the handling of all information gathered. We value your trust and work hard to be open and honest about how we collect data.
Information Use
We utilise the data we get from you to handle your account, fulfil orders, and offer customer service. We can tailor your browsing experience and make product recommendations based on the information you provide. We also use the information you provide to enhance our marketing campaigns, services, and website. Additionally, we might use your information to get in touch with you regarding offers, promotions, and updates. You may be sure that we treat your data with the highest care and discretion.
Sharing of User Information
Legal Compliance
If mandated by law or in response to legitimate demands from public authorities, we might be obliged to release your information. This includes following the law, upholding our policies, and safeguarding the assets, rights, and safety of our clients and business.
Business Transfers
In the case of a sale of assets, merger, or acquisition, personal data can be moved. We'll make sure that any such transfer is carried out in a way that protects the integrity and privacy of your data.
Protection of User Data
We put strong organisational and technical safeguards in place to protect your personal information. All of the information you provide on our website is encrypted before it is sent over the internet using secure server software, or SSL. We regularly upgrade our systems and perform security reviews to make sure they are safe from potential threats. Furthermore, only authorised people have access to your personal data, and they are required to keep it confidential.
No method of electronic storage or communication over the internet is 100% secure, despite our best efforts. As a result, while we work hard to protect your information, we are unable to guarantee complete security. We have procedures in place to quickly notify impacted users and take appropriate corrective action in the case of a data breach. To better protect your personal information, we advise you to take steps like using strong passwords and keeping your login details private.
Retention of User Information
We only keep your personal information on file for as long as is required to meet the goals for which it was gathered, such as any obligations arising from accounting, legal, or reporting regulations. Depending on the kind of information and the circumstances surrounding its collection, the retention term may change. For instance, we might keep your purchase history on file in order to fulfil our tax or auditing requirements. We securely erase or anonymize your data after the retention term ends to avoid unwanted access. We periodically assess our data retention policies to make sure they adhere to all relevant rules and laws.
We also take the necessary precautions to protect your personal information and take into account any possible dangers related to its retention. Stricter security procedures and retention schedules apply to sensitive data. Unless we are compelled by law to keep it, we shall comply with your request to have your personal data deleted. We work hard to give you the tools to manage your personal information and to be open and honest about our data retention practices. We value your trust above all else, and we're dedicated to making sure your data is managed appropriately at every stage of its existence.
Cookies
Cookies are used by our website to enhance your browsing experience and customise our offerings to better suit your needs. Cookies are little files that are kept on your device and allow us to recognize your preferences and track how you use our website. Cookies allow us to track your shopping cart, deliver personalised content, and monitor site activity. You can adjust your browser's settings to control what cookies you accept, but keep in mind that doing so can make our website less useful.
User Rights
Permission to Access Personal Information
Users can ask to see the personal information we have about them. To verify the accuracy of your information and acquire a copy, please get in touch with us.
Correction and Deletion Requests
You have the right to ask that any inaccurate or incomplete personal information we may have on you be corrected. Furthermore, you have the right, subject to certain legal requirements, to request that we remove your personal information at any time.
Data Portability
Users are entitled to request that their personal data be transferred to a different service provider. Upon request, we will deliver your data in a format that is machine-readable, generally used, and structured.
Children's Privacy
We are dedicated to safeguarding children's privacy when they visit our website. We do not intentionally collect personal information from minors under the age of 18, and our services are not intended for use by anyone under that age. Should we discover that we have unintentionally gathered such data, we will remove it from our files right away. If parents or guardians think their child has given us personal information without getting their permission, they should get in touch with us right away.
Changes to Privacy Policy
We may occasionally alter our privacy statement to take into account modifications to our procedures, technological advancements, regulatory needs, or other elements. To keep you informed about the information we gather, how we use it, and whether or not we share it, we will let you know through our website or email if we make big changes. It is your obligation to read this Privacy Policy over time and to keep up with any changes. You accept the updated terms by using our services after we've made these changes. Please get in touch with our customer care team for clarification if you have any questions or issues regarding the changes.
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